1. Introduction
Welcome to Drip SMS ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our SMS marketing and communication platform.
By using Drip SMS, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide when you register, use our services, or contact support:
- Name, email address, phone number
- Business information
- Account credentials
- Payment information
2.2 SMS and Communication Data
As an SMS platform, we collect:
- Contact lists and recipient information
- Message content and metadata
- Delivery reports and engagement metrics
3. How We Use Your Information
We use collected information to:
- Provide and maintain our services
- Process and deliver SMS messages
- Manage your account
- Provide customer support
- Improve our services
- Send service-related notifications
4. Data Sharing
We may share your information with:
- SMS gateway providers (Twilio, Plivo, Telnyx, Bandwidth)
- Payment processors (Stripe, PayPal)
- Cloud hosting providers
- Analytics services
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate security measures including:
- Encryption of data (SSL/TLS, AES-256)
- Regular security audits
- Access controls
- Employee training
6. Your Privacy Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing
- Withdraw consent
Contact us at privacy@sms-flow.com to exercise these rights.
8. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page.
10. Contact Us
For questions about this Privacy Policy, contact us:
Email: support@dripsms.com
Address: Drip SMS Inc., 123 Business Street, Suite 100, San Francisco, CA 94105